Privacy Policy – 10ji Casino & Your Personal Data

10ji Casino is committed to protecting the privacy and personal data of every Filipino player who uses our platform. We understand that trust is fundamental to the relationship between 10ji and its players — your personal information is handled with the same seriousness that we apply to platform security, fair gaming, and PAGCOR compliance. This Policy explains clearly and honestly what data we collect, why we collect it, who we share it with, and what rights you have over your own information.

This Policy applies to all personal data processed in connection with your use of the 10ji Platform, including the 10ji website at 10ji.asia, the 10ji mobile application for Android and iOS, all associated games and services, customer support interactions, marketing communications (where consented to), and payment processing activities.

Please read this Policy carefully. By registering a 10ji account or using any part of the 10ji Platform, you acknowledge that you have read, understood, and consent to the data collection and processing practices described in this Policy. If you do not agree with any aspect of this Policy, you should discontinue use of the Platform and may request account closure by contacting us at [email protected].

For the purposes of the Data Privacy Act of 2012 and this Policy, 10ji Casino is the Personal Information Controller (PIC) responsible for the personal data collected and processed through the 10ji Platform. As PIC, 10ji determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with applicable Philippine privacy law.

10ji has appointed a Data Protection Officer (DPO) who is responsible for overseeing data privacy compliance, handling data subject requests, and serving as the point of contact for the National Privacy Commission. Contact details for the 10ji DPO are provided in Section 14 of this Policy.

10ji collects the following categories of personal data, depending on your interaction with the Platform:

When you register a 10ji account, we collect:

• Full legal name as it appears on your government-issued identification
• Date of birth (for 21+ age verification purposes)
• Email address and Philippine mobile number
• Username and encrypted password
• Province, city, or municipality of residence (e.g., Metro Manila, Cebu City, Davao City)

To comply with PAGCOR and Anti-Money Laundering Council (AMLC) requirements, 10ji is required to verify the identity of players before processing withdrawals. KYC data collected includes:

• Government-issued photo identification (Philippine Passport, PhilSys ID, Driver's License, SSS/GSIS ID, Voter's ID, or other PAGCOR-accepted documents)
• Proof of address documentation
• Source of funds documentation (for transactions above AMLC reporting thresholds)
• Selfie or liveness verification image

When you deposit or withdraw funds through 10ji, we collect transactional data including:

• GCash account details, Maya account details, bank account numbers, or other payment method identifiers used for transactions
• Transaction amounts, dates, and reference numbers
• Deposit and withdrawal history

We collect data about your gaming activity on the 10ji Platform, including game sessions, bet amounts, game outcomes, bonus usage, loyalty point accumulation, and account balance history. This data is used for game integrity monitoring, regulatory reporting, and the provision of responsible gaming tools.

When you access the 10ji Platform, we automatically collect certain technical data including:

• IP address and approximate geographic location
• Device type, operating system, and browser type
• Session timestamps, login history, and access logs
• Cookie identifiers and similar tracking technologies (see Section 11)

If you contact 10ji customer support or communicate with us via live chat, email, or any other channel, we retain records of those communications to assist in resolving your enquiry and to improve our service quality. This includes the content of your messages and our responses.

10ji processes your personal data only for the purposes described below. We do not use your data for purposes that are incompatible with those for which it was originally collected without obtaining your additional consent.

Under the Data Privacy Act of 2012, 10ji processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to create and manage your 10ji account, process transactions, and provide gaming services under the Terms and Conditions you agreed to at registration.
• Legal Obligation: Processing required to comply with PAGCOR regulations, the Anti-Money Laundering Act (AMLA), the Proceeds of Crime Act, National Privacy Commission requirements, and other applicable Philippine laws.
• Legitimate Interests: Processing for fraud prevention, platform security, game integrity monitoring, and network and information security, where these interests are not overridden by your data protection rights.
• Consent: Processing for optional purposes such as receiving marketing communications, personalized promotions, and non-essential analytics. You may withdraw consent for consent-based processing at any time through your account settings or by contacting [email protected].

10ji shares your personal data with the following categories of third-party service providers operating under contractual obligations of confidentiality and data protection:

• Payment Processors: GCash (GXI), Maya (Voyager Innovations), BPI, BDO, Metrobank, UnionBank, and other payment rails required to process your transactions.
• KYC and Identity Verification Providers: Third-party identity verification services used to complete age and identity verification as required by PAGCOR.
• Game Content Providers: Studios such as Evolution Gaming, Pragmatic Play, PG Soft, JILI, and others whose games are hosted on the 10ji Platform. Game providers receive only the minimum data necessary to deliver their services.
• Cloud Infrastructure and CDN Providers: Technology partners providing hosting, content delivery, and data storage infrastructure for the 10ji Platform.
• Customer Support Platforms: Third-party tools used to manage live chat and email support interactions.

10ji may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other Philippine government authorities where required by law, court order, or regulatory requirement. Such disclosures are made strictly in accordance with legal obligations and only to the extent required.

In the event of a merger, acquisition, reorganization, or sale of all or substantially all of 10ji's assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer in accordance with the requirements of the Data Privacy Act.

Some of 10ji's third-party service providers — including certain game content studios and cloud infrastructure partners — are located or operate servers outside the Republic of the Philippines. Where your personal data is transferred internationally, 10ji ensures that appropriate safeguards are in place in compliance with Section 21 of the Data Privacy Act and NPC guidelines on cross-border data transfers.

Safeguards employed for international transfers include:

• Contractual clauses binding recipient entities to data protection standards equivalent to those under Philippine law.
• Transfer only to countries or organizations that have been assessed as providing adequate data protection.
• Minimization of the personal data shared internationally to the minimum necessary for service delivery.

10ji retains your personal data for the periods necessary to fulfill the purposes outlined in this Policy and to comply with applicable legal and regulatory requirements. The following general retention guidelines apply:

• Account and KYC Data: Retained for the duration of your active account relationship with 10ji plus a minimum of five (5) years following account closure, in compliance with PAGCOR and AMLC record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML legislation.
• Gaming Activity Data: Retained for the duration of your account plus three (3) years following closure, for game integrity, dispute resolution, and regulatory audit purposes.
• Customer Support Communications: Retained for two (2) years from the date of the communication, unless related to an ongoing dispute or regulatory matter requiring longer retention.
• Marketing Data (Consent-Based): Retained until you withdraw your consent or request deletion, subject to any regulatory retention requirements that may apply.

Upon expiry of the applicable retention period, 10ji will securely delete or anonymize your personal data in accordance with NPC-approved disposal procedures.

10ji implements a comprehensive set of technical, organizational, and physical security measures to protect your personal data against unauthorized access, loss, destruction, alteration, and unauthorized disclosure:

• 256-bit SSL/TLS encryption for all data in transit between your device and 10ji servers.
• Encryption of sensitive personal data at rest, including KYC documents and financial records.
• Multi-factor authentication requirements for privileged system access by 10ji staff.
• Regular penetration testing and vulnerability assessments by independent security firms.
• Intrusion detection and prevention systems monitoring for anomalous access patterns.

• Strict role-based access controls limiting employee access to personal data on a need-to-know basis.
• Regular privacy and data security training for all 10ji staff who handle personal data.
• Documented data breach response procedures in compliance with NPC Circular No. 16-03 on Personal Data Breach Management.
• Data processing agreements with all third-party service providers who handle 10ji player data.

Under the Data Privacy Act of 2012, as a Filipino player and Data Subject you have the following rights with respect to your personal data held by 10ji. These rights may be exercised by submitting a written request to [email protected]:

To exercise any of the above rights, submit a written request to [email protected]. 10ji will respond to verified data subject requests within 30 calendar days. 10ji may require verification of your identity before processing your request.

The 10ji website and mobile application use cookies and similar tracking technologies to enable platform functionality, analyze usage, and deliver a personalized experience. The following categories of cookies are used:

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in to your 10ji account. These cannot be disabled without affecting Platform functionality.
• Functional Cookies: Used to remember your preferences such as language settings, game lobby filters, and responsible gaming tool configurations.
• Analytics Cookies: Used to collect aggregated, anonymized data about how players use the 10ji Platform, enabling us to improve the user experience. These are used only with your consent.
• Security Cookies: Used to detect fraud, prevent unauthorized access, and protect the integrity of the 10ji login session.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will affect your ability to use the 10ji Platform. For details on specific cookies in use, please refer to the cookie consent panel displayed when you first access the 10ji website.

If 10ji discovers or is notified that a registered account is held by a person under 21 years of age, the account will be immediately suspended, all associated balances will be placed on hold pending investigation, and the personal data of the underage individual will be deleted to the extent permitted by law and regulatory obligations.

If you are a parent or guardian and believe that a minor has registered on the 10ji Platform using false age information, please contact us immediately at [email protected] with the relevant account details so that we may take appropriate action.

10ji reserves the right to update or revise this Privacy Policy periodically to reflect changes in our data processing practices, applicable Philippine privacy law, or PAGCOR regulatory requirements. When material changes are made to this Policy, 10ji will:

• Update the "Last Updated" date at the top of this page.
• Notify registered players via email to their registered address at least 7 days prior to the changes taking effect.
• Post a prominent notice on the 10ji Platform for at least 30 days following the effective date of any significant changes.

Your continued use of the 10ji Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically. The current version is always available at 10ji.asia/privacy-policy.

For all privacy-related enquiries, requests to exercise your data subject rights, or complaints regarding 10ji's data processing practices, please contact our Data Protection Officer using the details below:

All data subject requests must be submitted in writing and include sufficient information for 10ji to verify your identity before processing the request. 10ji will not charge a fee for processing data subject requests unless requests are manifestly unfounded, excessive, or repetitive, in which case a reasonable administrative fee may apply.

For complaints that remain unresolved after 10ji's internal process, you may escalate to the National Privacy Commission of the Philippines, which has jurisdiction over data privacy complaints involving Philippine-registered data controllers and processors.