Everything Filipino players need to know about 10ji Casino — from opening your account and depositing via GCash, to understanding wagering requirements, game fairness, and how to use our responsible gaming tools. Browse by category below or search for your question.
Registration, KYC verification, login issues, and account closure. Get your 10ji account set up the right way.
GCash, Maya, BPI, BDO, USDT — how to fund your 10ji wallet, processing times, minimums, and fees.
JILI slots, live casino, bingo, mobile play, RTP — everything about how the games at 10ji actually work.
Welcome bonuses, free spins, wagering requirements, and 10ji's loyalty program explained clearly.
PAGCOR licensing, 21+ age rules, self-exclusion, and support resources for Filipino players.
Creating a 10ji account takes about two minutes. Click the Register button on the 10ji homepage, enter your full legal name, date of birth, Philippine mobile number, and email address, then set a password. You'll receive a one-time PIN via SMS to verify your number. Once confirmed, your account is active and ready for your first deposit.
The minimum age to register and play real-money games at 10ji Casino is 21 years old. This is the legal minimum age for casino-style gambling under PAGCOR regulations in the Philippines. 10ji enforces this through age verification at registration and full KYC checks before processing any withdrawal.
10ji requires a government-issued Philippine photo ID — a PhilSys National ID, passport, driver's license, SSS/GSIS card, or voter's ID are all accepted. You'll also need a selfie taken at the time of submission. For larger withdrawals, 10ji may request proof of address and source of funds documentation in line with PAGCOR and AMLC requirements.
No. 10ji strictly enforces a one-account-per-player policy. Creating duplicate accounts — regardless of which email address, mobile number, or device you use — is a violation of 10ji's Terms and Conditions. If duplicate accounts are detected, 10ji reserves the right to close them and forfeit any associated bonuses or pending withdrawals.
On the 10ji login page, click "Forgot Password" and enter your registered email address or mobile number. You'll receive a reset link by email or a PIN by SMS. Follow the instructions to create a new password. If you no longer have access to your registered email or number, contact 10ji support at [email protected] with your account details for manual verification.
To permanently close your 10ji account, email [email protected] from your registered email address requesting closure. Before closing, withdraw your remaining balance — closures are processed after any pending withdrawals are cleared. Account closure is different from self-exclusion; if your reason for closing is problem gambling, please consider using the self-exclusion tool instead.
Log in to your 10ji account, go to the Wallet or Cashier section, and select GCash as your deposit method. Enter the amount — the minimum is ₱100 — and confirm. You'll be redirected to the GCash authentication screen to approve the payment using your GCash MPIN. Funds appear in your 10ji wallet almost instantly once the transaction is confirmed.
The minimum deposit at 10ji Casino is ₱100 for GCash and Maya. Bank transfer minimums vary by bank but are typically ₱500 for BPI, BDO, Metrobank, and UnionBank. Cryptocurrency deposits via USDT TRC20 have a minimum equivalent of approximately ₱500. 10ji does not charge any processing fees on deposits — though your bank or e-wallet provider may apply their own charges.
For fully KYC-verified accounts, GCash and Maya withdrawals at 10ji are typically processed within 5 to 30 minutes. During peak hours or if your account requires additional verification, processing may take up to 2 hours. Bank transfer withdrawals to BPI, BDO, Metrobank, or UnionBank take 1 to 3 business days depending on your bank's clearing schedule.
The minimum withdrawal at 10ji Casino is ₱200 for GCash and Maya. For bank transfers the minimum is ₱500. All withdrawals must go to a payment account registered in your own name — 10ji will not process withdrawals to third-party accounts. Make sure your KYC verification is complete before submitting your first withdrawal request, as unverified accounts cannot withdraw.
10ji Casino does not charge withdrawal processing fees on its end. However, your bank, GCash, or Maya account may apply their own transfer fees in accordance with their standard fee schedules. Cryptocurrency withdrawals in USDT TRC20 are subject to the prevailing TRC20 network gas fee, which is minimal but not zero. Check your payment provider's fee schedule for full details.
The most common reasons for a 10ji withdrawal delay are: KYC verification not yet complete, active bonus wagering requirements not fully met, a withdrawal request flagged for routine security review, or a technical issue with the payment provider. Log in to your account and check for any pending verification tasks. If everything looks clear on your end, contact 10ji support with your transaction reference number.
10ji Casino offers over 1,000 slot titles from top providers including JILI, Pragmatic Play, PG Soft, Spadegaming, and Fachai. Popular Filipino favorites include JILI's Fortune Gems, Crazy 777, and Mega Ace, plus Pragmatic's Gates of Olympus and Sweet Bonanza. New titles are added regularly. You can filter by provider, theme, or RTP percentage from the 10ji slots lobby.
Yes — Fortune Dragon is one of the featured games at 10ji Casino. It's a JILI slot with a Chinese dragon theme, high volatility, and a free spins bonus round that Filipino players have consistently rated as one of the most rewarding on the platform. You can access Fortune Dragon directly from the 10ji lobby or via the dedicated Fortune Dragon page on the site.
Yes. 10ji's live casino section features real-time table games with professional dealers streamed in HD. Available games include Live Baccarat, Live Roulette, Live Blackjack, Live Sic Bo, and game show titles like Crazy Time and Lightning Roulette from Evolution Gaming. Live dealer lobbies are available 24/7 and are fully compatible with both desktop and the 10ji mobile app.
Absolutely. 10ji is fully optimized for mobile browsers on Android and iOS — no download required to play via browser. For the best experience, download the dedicated 10ji app from the Download page. The app supports all game types including slots, live casino, and bingo, and includes the full account management suite including deposits, withdrawals, and responsible gaming tools.
Return-to-Player (RTP) percentages at 10ji vary by game and provider. Most JILI and Pragmatic Play slots have published RTPs between 96% and 97.5%. The RTP for each game is displayed in the game's information panel — tap the "i" icon in the game interface before or during a session. RTP reflects the theoretical long-run return and does not guarantee individual session outcomes.
10ji offers a welcome bonus for new registered players on their first deposit. The bonus amount and percentage are displayed on the 10ji promotions page and may vary by active campaign. To claim it, opt in during or after your first deposit. Welcome bonuses are subject to wagering requirements — typically 20x to 30x the bonus amount — which must be met before the bonus-derived winnings can be withdrawn.
A wagering requirement (also called a rollover or playthrough) means you must bet the bonus amount a certain number of times before you can withdraw winnings generated from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets using that bonus before the winnings unlock. Not all game types contribute equally — check the specific bonus terms on 10ji for contribution rates per game category.
Yes, 10ji regularly offers free spins as part of deposit bonuses, reload promotions, and seasonal campaigns. Free spins are typically awarded for specific slot titles — most often JILI and Pragmatic Play games. Winnings from free spins are credited as bonus funds and are subject to wagering requirements stated in the promotion's terms. Check the 10ji Promotions section regularly for current free spin offers.
Yes. 10ji operates a tiered loyalty program that rewards active players with points for every real-money bet placed. As you accumulate points, you move through loyalty tiers — each unlocking better reload bonuses, cashback rates, faster withdrawal processing, and dedicated VIP support. Higher-tier 10ji VIP members based in Metro Manila and other major cities may also receive exclusive event invitations and personalized promotions.
10ji Casino operates under PAGCOR (Philippine Amusement and Gaming Corporation) regulatory oversight. PAGCOR is the government body that authorizes and supervises online gaming in the Philippines. Playing at a PAGCOR-regulated platform like 10ji means the games are independently audited for fairness, financial transactions are monitored for AML compliance, and there are formal dispute resolution channels available to Filipino players.
To self-exclude, log in to your 10ji account, go to Account Settings, select Responsible Gaming, then choose Self-Exclusion. Select your exclusion period — options range from 1 month up to permanent exclusion. The exclusion takes effect immediately and cannot be reversed for the duration chosen. Your existing balance is protected and can be withdrawn once the exclusion period ends. You can also request self-exclusion by emailing [email protected].
10ji provides a full suite of in-account responsible gaming tools accessible from Account Settings: deposit limits (daily, weekly, monthly), loss limits, session time limits with reality check alerts, cool-off periods of 24 hours to 6 weeks, and self-exclusion. Reducing a limit takes effect immediately. Increasing one requires a 24-hour cooling period. All tools are free and available to every registered 10ji player at any time.
10ji support is available 24 hours a day, 7 days a week. The fastest way to reach us is via live chat inside the 10ji platform or app — look for the chat icon in the bottom corner. You can also email [email protected]. 10ji aims to respond to all email enquiries within 24 hours. For urgent account issues like suspected unauthorized access, use live chat for the fastest response.
The 10ji support team is available around the clock. Pick the channel that works best for you — we typically respond to live chat in under 2 minutes and to emails within 24 hours.
The fastest way to reach 10ji. Click the chat icon inside the platform or app. Average response time is under 2 minutes. Available 24/7 — even late at night when you're on a long session.
For detailed enquiries, account issues, or document submissions, email 10ji at [email protected]. Include your registered email and a clear description of the issue. Responses within 24 hours on business days.
Looking for in-depth policy information? Check out 10ji's Terms & Conditions, Privacy Policy, and Responsible Gaming pages for comprehensive guidance.
Join thousands of Filipino players from Metro Manila, Cebu, and Davao who've made 10ji their go-to gaming platform. GCash deposits from ₱100, fast payouts, 1,000+ games, and PAGCOR-regulated fair play.
21+ Only · PAGCOR Regulated · GCash & Maya · Play Responsibly